Terms of Service
Every business has terms of service. We are no different. We want you to know up front what to expect, so here are the policies that guide the delivery of our service.
Our current labor rate for general repair and maintenance service is $75 per hour. Our rate for diagnostic service is also $75 per hour. You will find these rates significantly below dealer rates. Our rates are low because we are attempting to build a large, reliable, satisfied customer base.
We are not attempting to compete with low end or “back yard mechanic” shops. Our focus is on quality and quality requires us to invest in facilities, equipment and training you may not find at a lesser shop. We are also not competing with quickie oil change operators, franchise stores attached to auto parts retailers, or tire shops who offer repair services. These folk have their place, but they do not offer the range and quality of service you can expect from Baldwin Auto Repair LLC.
Customer Supplied Parts
Sometimes a customer brings us a vehicle and wants to supply his or her own parts. We discourage this practice for two reasons. First, it is not uncommon for the customer to supply the wrong or inferior parts. Second, through our network of specialty parts suppliers, we can purchase many high quality parts for substantially less than the price available to the general public. We can mark up these parts – providing a profit to us – and still sell them to you for less than you can purchase them from a dealer or auto parts store.
We will in some cases install customer supplied parts. We reserve the right to decline the job. The labor rate for installation of customer supplied parts is $85 per hour. Our normal warranties do not apply. We cannot guarantee the parts or the labor to install them should the part(s) fail or be incorrect.
We guarantee our parts and service for 12 months or 12,000 miles unless otherwise noted on your repair estimate, bill or service invoice. If a covered part fails within the service limit we will deal with the manufacturer or supplier and we will replace and install the defective part at no cost to you. We cannot be responsible, however, for parts subject to neglect, abuse, or which have been tampered with by you or someone else. We cannot be responsible for parts failures or damage if you neglect or fail to follow our service recommendation. An example of this would be a failure to return a vehicle with a replacement engine or transmission to us for a 500 mile check-up and fluid replacement.
All service and repair bills are due on completion of the service/repair. Vehicles left beyond 72 hours after notice of completion is delivered to the address, phone or e-mail address on file with us are subject to storage charges. These charges may be waived by written agreement with us in advance. The current storage charge is $35 per 24-hour period.
Baldwin Auto Repair LLC accepts cash, checks, and Credit Cards.
To properly complete most repairs it is necessary for our technicians to run your engine and test drive your vehicle. We expect, when delivered to us, your vehicle has at least one quarter (1/4) tank of gasoline. We will gladly add gasoline for you, and will automatically do so if it appears we are in danger of running out of gasoline. The charge for this service is twenty dollars ($20) plus the actual cost of the gasoline. This charge will be added to your service/repair bill.
For additional information regarding terms of service or for questions not covered above, please contact us.